Human Resources in tourism and hospitaliy. Case study: Human Resources in Albanian tourism

The purpose of this article is to show the vital need for human resources in tourism, the contact of the employee with the customers and the direct influence purchasing a service. Albanian potential tourism sources, the foreign request for this destination and also the situation of human resources in the tourism industry. The improvement of the quality of human resources being key factor to succeed in this sector. In this article will consider the request for the Albanian tourism destination also the quality of human resources in this sector. It will be shown how obvious is the influence of seasonal work in human resources skills and competencies in the tourism sector, a factor which shows that tourism services management must fix this gap by relative improvement and the right training methods.

Keywords

tourism, human resources, employment, Albania, new destination, hospitality

JEL Classification

L83, O15, E24, J23

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