Template-Type: ReDIF-Paper 1.0
Author-Name: Adrian Cioranu
Author-Name-First: Adrian
Author-Name-Last: Cioranu
Author-Email: acioranu@me.com
Author-Workplace-Name: Faculty of Business and Tourism, Bucharest University of Economic Studies
Author-Name: Gabriela Ţigu
Author-Name-First: Gabriela
Author-Name-Last: Ţigu
Author-Email: gabriela.tigu@ase.ro
Author-Workplace-Name: Faculty of Business and Tourism, Bucharest University of Economic Studies
Title: Airports as tourism gateways: passenger perceptions and commercial revenue at Bucharest Henri Coandă International Airport
Abstract: Airports have evolved from simple transit points into complex tourism gateways that shape the travel experience and generate significant non-aeronautical revenues. This study provides an innovative perspective by highlighting how each airport’s unique operating context affects the strategies available to airport managers for increasing non-aeronautical revenues while enhancing passenger satisfaction. The paper presents an empirical, passenger-based analysis by examining how passenger perceptions of terminal commercial offerings, perceived dwell time, travel frequency, airline type, and demographic factors influence commercial spending behavior at Bucharest Henri Coandă International Airport (OTP). A structured questionnaire based on the ACI Airport Service Quality (ASQ) framework was administered to 315 passengers, and the data were analyzed using Spearman correlations, chi-square tests, Mann-Whitney U tests, binary logistic regression, and MANOVA. The results show that perceptions of commercial space attractiveness correlate positively with overall airport experience valuation (ρ = 0.247, p
Journal: CACTUS – Journal of Tourism Business, Management and Economics
Year: 2026
Creation-Date: 2026
Volume: 8
Issue: 1
Pages: 73-82
File-URL: https://cactus-journal-of-tourism.ase.ro/uploads/public/1780248546935_cpww09bp4oo_II.5_Cioranu___Tigu.pdf
File-Format: Application/pdf
Handle: RePEc:bum:cactus:cactus-2026-8